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AI Chatbot for Restaurants
Answer guest questions, capture table reservations and handle private dining enquiries around the clock. Our AI chatbot turns conversations into confirmed bookings and clean guest records — and hands over to your team the moment a human touch is needed.
An AI chatbot for restaurants is a conversational assistant that answers guest questions, captures table reservations and handles private dining enquiries 24/7. Built for restaurants, bars and private dining teams, it can qualify enquiries into your Reservation Engine, log details in your Guest CRM and hand over to staff when a conversation needs a human.
Better answers. Easier follow-up.
See how your team manages knowledge, conversations and enquiries.
Know when to step in.
Review conversations and continue with the full context.
Keep enquiries moving.
See enquiry activity and what needs a follow-up.
Built by a product studio
A conversation channel that captures every enquiry.
Part of HexaTech, HospitalityTechAI brings the AI Guest Host, Reservation Engine and Guest CRM into one workspace — designed to sit alongside the reservation and POS tools you already run.
- Answers guest enquiries 24/7, on your brand voice
- Captures reservation and private dining intent automatically
- Keeps guest records tidy without manual entry
- Hands over to a human with full conversation context
What it does
One AI chatbot, wired into every module.
AI Guest Host
Answers guest enquiries and qualifies intent in natural, on-brand conversation — around the clock, across web chat and WhatsApp — instead of leaving questions unanswered after hours.
Reservation Engine
Captured reservation intent flows straight into availability and smart table suggestions, matching party size to the best table so enquiries move towards confirmed bookings.
Guest CRM
Names, contact details, preferences and notes from each conversation are saved to tidy guest profiles — building visit history without a member of the team retyping anything.
Human handoff
When a request is complex, sensitive or outside its remit, the AI recognises it and escalates cleanly — passing the full conversation to your team as a Service Flow task or via WhatsApp.
Service Flow
Turns enquiries into clear team tasks — a private dining lead to follow up, a callback to make, a special occasion to prepare for — so nothing captured overnight slips through the day.
Loyalty & Analytics
Repeat guests can be recognised and rewarded as a natural follow-on, while analytics surface reservations, repeat visits and revenue signals from the conversations the chatbot handles.
How it works
From a question to a captured booking.
Guest asks
A guest starts a conversation by web chat or WhatsApp — a table for Friday, a private room, an allergen question — day or night.
AI Guest Host answers
The AI replies instantly, answers from your menu, hours and policies, and qualifies the enquiry into structured details.
Intent lands in the Reservation Engine
Date, party size and preferences flow into availability and smart table suggestions, moving the enquiry towards a confirmed table.
Saved, or escalated
A tidy profile is written to the Guest CRM — and if a human touch is needed, the AI hands over to your team with the full context.
Annotated chat examples
See the AI chatbot in conversation.
1 · Standard table reservation
Guest: Hi, do you have a table for 4 this Friday around 8pm?
AI Host: We do — I can hold a table for four at 8:15pm on Friday. Could I take a name and mobile number to confirm the booking?
Guest: Sam, 07700 900123. One of us is vegetarian.
AI Host: Thanks Sam — that's booked for four at 8:15pm Friday, with a vegetarian note added. You'll get a confirmation shortly.
Captured: date, party size, contact details and a dietary note pass into the Reservation Engine and a Guest CRM profile.
2 · Private dining enquiry
Guest: We're planning a work dinner for about 18 people next month. Do you have a private room?
AI Host: Yes — our private dining room seats up to 20. Could I take your name, a contact and a rough date so the events team can send options and menus?
Guest: Alex, alex@example.com, the week of the 12th.
AI Host: Perfect — I've logged that for the team to follow up with availability and set menus.
Captured: a qualified private dining lead routed to the team via Service Flow, with contact and dates saved.
3 · Hours, menu & allergen question
Guest: Are you open on Sunday evenings, and do you have gluten-free options?
AI Host: We're open Sundays until 10pm, and yes — several mains and starters are gluten-free, with dishes clearly marked. Would you like me to hold a table?
Guest: Not yet, just checking. Thanks!
AI Host: No problem at all — here whenever you're ready to book.
Answered instantly from your hours, menu and allergen information — no staff time required.
4 · Human handoff / escalation
Guest: I need to change a booking for a large party and there's a wheelchair access issue I want to discuss.
AI Host: Of course — I'd like a member of our team to help with this properly. I've passed your request and this conversation to them, and they'll be in touch shortly. Is this the best number to reach you?
The AI recognises a sensitive, complex request and escalates to staff with full context — the guest never repeats themselves.
Is it the right fit?
Where this AI chatbot fits.
| Best fit for | Restaurants, bars and private dining teams fielding repeat questions and reservation enquiries at all hours who want conversations captured into a reservation system and CRM automatically. |
|---|---|
| Not ideal for | Hotels (see our sibling hotel platform), or teams wanting a fully human-only enquiry desk with no automation. |
| Key features | 24/7 answering; reservation intent capture into the Reservation Engine; Guest CRM profile creation; private dining enquiry routing; allergen, hours and menu answers; human handoff with full context; WhatsApp channel. |
| Next step | Book a demo to see the AI chatbot handle real restaurant conversations — or message us on WhatsApp. |
Who it's for
Built for the conversations you have every day.
Reservations
Turn "do you have a table?" into a captured booking with party size, preferences and contact details — day or night.
Private dining
Qualify group and event enquiries into clean leads and route them to the events team with everything they need to follow up.
Hours, menu & allergens
Answer the repeat questions instantly and consistently, from opening times to gluten-free options, without tying up the floor.
After-hours & overflow
Catch enquiries overnight or when the team is busy on the floor, so nothing is missed and staff can follow up the next day.
Put an AI chatbot on your restaurant's front line.
FAQ
Questions, answered.
Who is the AI chatbot for?
It is built for restaurants, bars, private dining teams and venues that field a steady stream of guest questions and reservation enquiries. It suits teams who want those conversations answered around the clock and captured cleanly, rather than lost in an inbox or missed after hours.
Does it replace my existing reservation or POS tools?
No. The AI chatbot works alongside your current reservation and POS tools rather than replacing them. It captures enquiry and reservation intent into the Reservation Engine and Guest CRM, so your team gets structured records without changing the systems they already rely on.
How much does it cost, and can I see it first?
Pricing depends on your venue setup and the modules you use, so the best next step is a quick demo. You can book a demo to see the AI chatbot handle real restaurant conversations, or talk to us on WhatsApp for a faster answer.
What can it integrate with?
The AI Guest Host feeds captured enquiries into the Reservation Engine and Guest CRM, and can raise tasks through Service Flow for your team. It is designed to sit alongside existing reservation and POS tools — the demo is the best place to confirm fit for your specific stack.
How long does setup take?
Setup is guided and depends on how much menu, hours, allergen and policy information you want the chatbot to know. Most of the effort is supplying that content once; after that the AI Guest Host can answer consistently. We will scope a realistic timeline with you during the demo.
Can it handle after-hours enquiries?
Yes. Answering after-hours enquiries is one of its core strengths — it can respond to questions and capture reservation and private dining intent overnight or when the team is busy on the floor, so nothing is missed and staff can follow up the next day.
What about data protection and GDPR?
Guest details captured in conversation are stored in the Guest CRM so they can be handled in line with UK GDPR expectations. You control what information is collected and retained. We recommend confirming your own data-handling and consent wording during onboarding.
Will it sound robotic to guests?
The AI Guest Host is designed to hold natural, on-brand conversations rather than fire off canned replies. You can shape its tone to match your venue, and it hands over to a human when a conversation calls for one — so guests get a helpful experience, not a dead end.
Can it reply in more than one language?
The AI Guest Host can converse in multiple languages, which helps venues serving international guests. Coverage and tuning for specific languages can be confirmed during your demo.
Does it book tables directly?
It captures reservation intent — dates, party size, preferences and contact details — into the Reservation Engine, which can suggest suitable tables based on availability. Depending on your configuration it can move an enquiry towards a confirmed booking, with your team able to review where you want a human in the loop.
What happens when the chatbot cannot answer?
When a request is complex, sensitive or outside its remit, the AI recognises this and hands over to your team, passing along the full conversation so no one has to repeat themselves. Handoff can be routed as a Service Flow task or via WhatsApp.